Refund Policy

1. 30-Day Money-Back Guarantee

We want you to try our services completely risk-free. We offer a 30-day money-back guarantee for Web Hosting (Shared), WordPress Hosting, and Website Builder plans. If you decide within the first 30 days after signup that the service does not meet your expectations, we will issue a 100% refund of the service subscription fee.

2. Non-Refundable Services & Special Conditions

Due to infrastructure setup costs and non-recoverable third-party fees, certain products and services are subject to specific refund terms:

• Domain Registrations & Transfers: Domain registration fees are non-refundable under any circumstances once processed with the domain registries (.com, .net, etc.).
• VPS & Dedicated Cloud Servers: Guarantee is limited to the first 7 days following activation, minus any consumed add-on costs (such as extra IP addresses or panel licenses).
• Premium SSL Certificates (EV / Wildcard): Refundable within 7 days only, provided the validation key has not been issued/activated.
• Third-Party Software Licenses: cPanel, Plesk, Softaculous, or other add-on software licenses are non-refundable.

3. How to Request a Refund

To request a cancellation and refund:

1. Log in to your Client Area in the platform dashboard.
2. Navigate to the Billing & Subscriptions section.
3. Select the active service and choose Request Cancellation.
4. Select immediate cancellation and check the box to request a refund according to our guarantee terms.

Alternatively, you can open a support ticket with the Billing Department specifying your invoice ID and reason for cancellation.

4. Refund Methods & Payment Processing

Refunds will be processed using the original method of payment whenever possible:

• Credit Card: Refunds are sent immediately to our payment gateway. The credit should reflect on your statement within 1–2 billing cycles, depending on your card issuer.
• Bank Transfer / Local Payment Methods: Refunds will be issued via bank transfer to an account registered under the same name/tax ID as the account holder within 5 business days.
• Account Credit: Alternatively, you can choose to receive account credit to apply toward future renewals or new service purchases.

5. Exclusions & Terms Violations

The money-back guarantee is void if your account is suspended or terminated due to a breach of our Terms of Service or Acceptable Use Policy (such as sending SPAM, hosting illegal content, performing DDoS attacks, or abusing system resources).